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FAQ Refrigerators

What can I do if my refrigerator vibrates loudly?

Check the refrigerator level, to fix the level the refrigerator use the adjustable front legs.

Why is a correct refrigerator leveling important?

A correct refrigerator leveling is important to prevent loud vibrations and noises, also ensures a proper door closing.

Can I use a knife during the refrigerator defrost process to remove the remaining ice?

No, it is recommended to finish the regular defrost process, otherwise, it can cause damage to the refrigerator walls, and make a gas leak.

How often should you clean your refrigerator?

We recommend cleaning your refrigerator once a week, so the food can be kept fresh, and to prevent bad odors.

Is it normal to have water droplets in the interior walls of my refrigerator?

The water droplets are produced because of the sudden temperature changes. Each time the refrigerator is opened an exchange of temperature happens, cold air flows out and hot air flows in. This happens also when vegetables and liquids are stored uncovered.

Why should I wait to plug in my refrigerator after delivery?

The refrigerator works with liquid cooling, in a non-standard position during delivery, the liquid can flows out and gets mixed with the compressor oil so it is necessary to wait for the liquid to drain back to ensures the refrigerator lifespan.

How can I clean my refrigerator?

For a proper refrigerator cleaning follow these steps:

  • Mix water and baking soda in a small bowl.
  • Soak a cleaning cloth in the mix and clean the interior walls.
  • Wash the towel with clean water and remove the previous mix.
  • The exterior can be cleaned with a cleaning cloth and soap.
  • Do not use corrosive detergent, this could damage the exterior surface.

Can I put hot food in my refrigerator?

It is not recommended to put hot food in the refrigerator because it produces humidity making the compressor to consume more energy to keep the temperature level.

How can I reduce the energy comsumption?

  1. Do not put hot food in the refrigerator.
  2. Keep good ventilation.
  3. Defrost food in the refrigerator.

What is the average temperature for a refrigerator?

The best temperatures are: between 35.6ºF ( 2ºC) and 44.6ºF (7ºC)  for the fridge, and  -0.5ºF (–18ºC) y –7.5ºF (-22ºC) for the freezer.

What is the proper way of storing food in the refrigerator?

To keep the food longer it is recommended to store them in plastic bags or containers to avoid dehydration

Why is there a hot air flow below the refrigerator?

The air flows to cool down the compressor during the cooling process, so it is normal to sense some heat coming from below the refrigerator.

Does every side-by-side refrigerator installation require technical assistance?

Yes, each side-by-side refrigerators installation must be performed by an authorized technician.

What is the installation process of side-by-side refrigerators?

Basically, the installation consists of the proper connection of a water line to the refrigerator filter.

Does the installation of the valve for the water line on side-by-side refrigerators is covered by the warranty of the product?

No, the valve for the water line must be already installed by the customer.

What should I do to switch the opening direction of the door?

To request a switch of the opening direction of the door, please get in touch with an authorized service center.

What should I do if the water filter light turns on before a year of using?

If the water filter light turns on it should be replaced. It is possible to reset the light but be sure the water does not have a bad tasting, otherwise, replace the water filter as soon as possible.

× Panamá, CA, Venezuela y Ecuador.