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FAQ Washing Machines

How much bed sheets are 5 pounds of clothes?

1-bed sheet set of 2 pieces, plus 1-bed sheet set of  1 ½ piece.

Can I wash blankets?

Yes, a full water load, one by one.

Why the washing machine shakes and moves violently during the spinning cycle?

The washing machine can shake violently when:

  1. The washing machine is not correctly balanced.
  2. The shipping bolts may have not been removed.

What are the steps to follow when the washing machine does not work correctly?

Verify:

  • The plugin connection.
  • The door is correctly closed.

If the washing machine is not filling with water:

Verify:

  • The water valve is opened and correctly attached to the inlet hose.
  • The inlet hose is not broken or twisted.

If the washing machine leaks water during the cycle:

  • Check the drain hose is at least 80 cm above the floor.

If the washing machine does not drain the water:

Verify:

  • The drain hose is not twisted.
  • The drain hose is not more than 1 meter above the floor.

If the washing machine makes too much bubbles:

Verify:

  • The detergent is right to be used on automatic washing machines.
  • The amount of detergent used is right (See detergent instructions).

Clothes are not totally clean after the washing cycle. Why?

To get a right washing cycle, please check you are using:

  • The right washing setting.
  • The correct detergent dosage.
  • The right water temperature.

What should I do if the drying process produces cold air?

You must press the button on the back of the washing machine.

× Panamá, CA, Venezuela y Ecuador.